Elite Concept Information Technology L.L.C. – Delivery Policy
At Elite Concept Information Technology L.L.C., we are committed to delivering exceptional service and products to our valued customers. This Delivery Policy outlines the terms and conditions associated with the delivery of our goods and services.
Order Processing:
- All orders are processed promptly upon receipt, and our team strives to dispatch them as quickly as possible.
- Order processing times may vary based on product availability, customization requirements, and peak seasons. Customers will be notified of any delays.
Shipping Methods:
- We offer various shipping methods to cater to different customer needs, including standard and expedited options.
- The shipping cost and estimated delivery time will be provided during the checkout process.
Shipping Regions:
- We currently ship to UAE only. If you are in a different location, please contact our customer service for assistance.
Delivery Charges:
- Delivery charges are calculated based on the weight of the order, the shipping method selected, and the destination.
- Customers will be informed of the delivery charges before completing the purchase.
Tracking Information:
- Once your order is dispatched, you will receive a confirmation email containing tracking details.
- Customers can track their orders using the provided tracking information on our website or through the designated courier service.
Delivery Attempts:
- Our courier partners will make multiple attempts to deliver your order. If unsuccessful, they will leave a notification for further instructions or arrange for a convenient redelivery time.
Receiving the Order:
- It is the responsibility of the customer or an authorized person to be present at the specified delivery address during the scheduled delivery time.
- Upon receiving the order, please inspect the package for any damage or discrepancies. Report any issues to our customer service within [number] days of receipt.
Missed Deliveries:
- In the event of a missed delivery due to the customer’s unavailability, additional delivery attempts may incur additional charges.
- Customers are responsible for providing accurate and complete delivery information during the ordering process.
International Shipments:
- For international orders, customers are responsible for any customs duties, taxes, or fees incurred during the shipment.
- Elite Concept Information Technology L.L.C. is not responsible for delays caused by customs processes.
Returns and Refunds: Please refer to our Return and Refund Policy for information on returning products and requesting refunds.
By placing an order with Elite Concept Information Technology L.L.C., you agree to comply with and accept the terms outlined in this Delivery Policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions or concerns, please contact our customer service team at contact@theeliteconcept.com – +971582330851.